Canned Messages and Groups

Canned Message Groups

Canned Message Groups are special containers in the portal that allow users to maintain a list of Canned Messages particular device can use to send messages or other status information. Canned Messages and Canned Message Groups are specialized features supported by specific device types and manufacturers (NAL Shout, for example), and will be unavailable as a feature set for unsupported devices.

Canned Message Groups themselves have no attributes or features except for their names and the ability to be assigned to and made available to devices that can access them.

Canned Messages

Canned Messages are templated to contain standard information, usually status updates, enquiries, check-ins, and emergency notifications and response. Canned Messages have an Index value, which must be unique within its group, that will be used to identify the message from a list of saved Canned Messages within the group. The Label is the name of the message that will appear in the UI, and the Message is the text that will display when the message has been sent.

Creating Canned Messages and Canned Message Groups

  1. Open the Add Item (+ sign) Module
  2. Select Add Canned Message Group from the list (you must have at least one Canned Message Group before you can make Canned Messages)
  3. Name the Canned Message Group and click Create Canned Message Group
  4. Open the Add Item (+ sign) Module
  5. Select Add Canned Message from the list
  6. Select the Canned Message Group to which the Canned Message will be added from the drop-down menu
  7. Assign the Index value (must be different from other Canned Messages in the same Group)
  8. Fill in remaining fields and click Create Canned Message

Managing and Deleting Canned Messages and Canned Message Groups

  1. Open the Manage Module
  2. Select Canned Message Groups or Canned Messages
  3. Make any desired changes from the interface

The Manage Module content for Canned Messages and Canned Message Groups also gives users the ability to Add Canned Message Groups, Add Canned Messages to existing Canned Message Groups, edit existing Canned Messages and Canned Message Groups, or delete existing Canned Messages and Canned Message Groups. From the Manage Canned Message Groups page, users have buttons to edit the Canned Message Group name (green button, far left), Add Canned Messages to the group (+ button on right), and Delete the Canned Message Group (red button on the right). From the Manage Canned Messages page, users can edit or delete individual Canned Messages using the green edit button on the left of each line or the red delete button on the right of each line.